Policies
Shipping & Returns
Everything you need to know about order processing, delivery timelines, return requests, and how Shiv-G Station helps keep custom branding orders on track.
Shipping
How Orders Move
Most Shiv-G Station orders are processed after artwork approval and production confirmation. Because many items are customized, shipping timelines can vary based on product type, order size, and current production volume.
Processing starts after final approval
Tracking is shared when available
Rush timing depends on product and quantity
Delivery estimates begin after dispatch
Shipping & Return FAQs
Quick answers for common questions about delivery, custom items, damaged shipments, and return eligibility.
When will my order ship?
Production and shipping times depend on the product and level of customization. If your order includes custom branding, timing usually begins after final design approval.
Do you ship custom orders?
Yes. Custom branded products are shipped once production is complete. Shipping options may vary by item, destination, and order size.
Can I change my order after placing it?
If production has not started, changes may still be possible. Contact us as soon as you can through the contact page with your order details.
What if my order arrives damaged?
Please reach out promptly with your order number and clear photos of the packaging and item. We will review the issue and help with the next steps.
Are returns accepted on custom products?
Because personalized items are made to order, custom products are generally non-returnable unless they arrive damaged, defective, or incorrect.
How do I request a return?
Send a message through our contact page with your order information, reason for return, and any supporting photos if needed.
Need Help With an Order?
If you have questions about shipping timelines, return eligibility, or a custom order already in progress, our team is here to help.
For the fastest support, include your order number, product details, and any relevant photos in your message.